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Terms & Conditions

Please note that if you are buying tickets for a group or individual, you must make them aware of these terms and conditions.

Returns / Exchanges / Refunds Policy

Tickets once purchased are non-refundable or exchangeable. Only in the event of a show being cancelled, moved location or rescheduled will we refund your ticket. Refunds will not be given for overlaps caused by late starts or over-running shows. Refunds are processed within 30 days post event.

Notes from the Bedfringe website:

We are running many events each day so it’s possible some shows may start later than billed due to overruns. Overlaps caused by this also cannot be refunded. Be prepared to be let into the venue a few minutes before (or even after!) curtain up time (unlike a traditional visit to the theatre). Finally, if you are offended by anything, don’t find something funny or very good, please don’t expect a refund… you should in fact, celebrate your fringe experience!

Late Arrivals

If you arrive late to a performance you may not be able to enter the auditorium until the interval or a convenient break in the performance.

Photography

The unauthorised use of cameras/video photography or any other sort of recording equipment is strictly forbidden.

Parking/Disabled Parking

We recommend using St Peter’s Street Car Park which is free after 6pm (Mon – Sat) and all day Sunday. The Theatre Forecourt has provision for two disabled parking spaces. It is advised that you call ahead if you wish to use one of these space (01234 362337).

Disabled Access

There is wheelchair/level access to the stalls, bar and disabled toilets. All of our stairs have handrails. Most of the seating within the auditorium is of the traditional raked amphitheatre style with steps to each row (row A is at floor level). Accessing the circle can be achieved partly by using the lift with a further 9 steps to climb. Customers with mobility difficulties may wish to avoid this area.

Reservations

We are happy to reserve tickets for you. These will be held for five working days, or until 15 minutes before the performance. Unpaid reservations may be cancelled without prior notice after this time.

Posting Tickets

We are not able to post tickets out to you but there is a print at home feature when ordering online.

Concessions

Concessionary tickets are available to students (NUS or similar ID required), under 18s, unemployed, disabled, senior citizens and for some selected shows, employees of Bedford School.

Family Tickets

Some of our shows have a family ticket category. A family ticket is four tickets with a maximum of two adults.

Cash

The theatre box office takes payments of cash on the door (during performances and box office opening times).

Cheques

Please make all cheques payable to The Harpur Trust.

Credit / Debit Cards

We are able to accept Credit and Debit card payments at the theatre box office and over the phone.

Use and storage of your personal information

When you supply your personal information to The Quarry Theatre we have legal obligations towards you in the way we use this data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

Your information will be disclosed where we are obliged or permitted by law.

If you post or send offensive, inappropriate or objectionable content to The Quarry Theatre or otherwise engage in any disruptive behaviour, we will use whatever information that is available to us about you to stop such behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met.

We will not contact you for promotional purposes, such as notifying you of recent news or updates unless you specifically agree to be contacted for such purposes at the time you submit your information on this site.

Access to your personal information

You have the right to request a copy of the personal information that The Quarry Theatre holds about you and to have any inaccuracies corrected.

Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the Quarry Theatre website. Users without this consent are not allowed to provide us with personal information.